SHIPPING METHODS

 

polystyren.co delivers parcels all over the world VIA fedex.  All orders are processed within 2 working day.

POLYSTYREN.CO will not be held responsible for a delay in shipment caused by weather conditions, international customs issues or any other circumstances beyond the control of POLYSTYREN. All shipments are accompanied with an official invoice with the exact declared value of each item in euro. Sale and discounted items reflect discounted prices. Worth of goods will be publicly available on the package’s insert for tax reasons on all orders. Once orders are sent a change of delivery address will no longer be possible, please make sure to fill out a correct address when checking out.

 

Available items

 

Orders made of available items, upon confirmation of their availability and check of the bank transaction, will be processed the next working day of the order’s placement. The amount of the transactions made by credit cards will be settled only when processing the order.

 

 

Pre-orderable items

 

A pre-order is the reservation of an item that is not yet available for sale, but will be soon. Pre-order items are shipped upon the arrival of the products in the warehouse within the time that is stated on the item’s purchase page. In case the merchandise in pre-order fails in delivery, POLYSTYREN.CO will promptly inform and refund customers. POLYSTYREN.CO will not be held responsible for a delay in shipment caused by circumstances beyond the control of POLYSTYREN.CO that cause pre-ordered products to arrive at the warehouse later than the time specified on the product’s purchase page.
In Pre-order purchases credit cards are debited at the moment the order is placed.

Regarding order with available items and pre-orderable items, shipment will happen in 2 different phases:

  • Available merchandise will be shipped with standard shipping methods
  • Pre-orderable items will be shipped right after items are available in stock.

 

SHIPPING COSTS

Shipping costs for each specific geographic area are calculated at checkout and listed below. Please note that in case that, for any reason, customer refuses the delivery of the parcel, shipping costs and import duty fees related to the automatic return of the parcel to the sender will be charged to the customer. This amount will be deducted from the total amount of the order to be refunded.

EUROPEAN UNION: PRICESARE DDP (Delivery Duties Paid) includING import duties, custom fees and taxes and will be delivered with no extra costs.

REST OF THE WORLD: PRICES are DDU (Delivery Duty Unpaid) basis, which means that the price displayed at checkout exclude taxes and duties. The shipping company might invoice you for the local taxes and duties when you receive your package.

france

french post. tracked and signed delivery.

Shipping costs: € 5

EUROPEAN UNION - zone 1

The prices shown on polystyren.co when shipping to european union include import duties, custom fees and taxes and will be delivered with no extra costs.

Shipping costs: € 12

Countries included: Austria, Belgium, Denmark, Finland, Germany, Greece, Ireland, Luxembourg, The Netherlands, Portugal, Spain, Sweden, United Kingdom, jersey.

european union - zone 2

The prices shown on polystyren.co when shipping to european union include import duties, custom fees and taxes and will be delivered with no extra costs.

Shipping costs: € 15

Countries included: Bulgaria, Cyprus, Croatia, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia, Liechtenstein.

JAPAN

The prices shown on polystyren.co when shipping to japan are DDU (Delivery Duty Unpaid) basis, which means that the price displayed at checkout exclude taxes and duties. The shipping company might invoice you for the local taxes and duties when you receive your package.

Shipping costs: € 14

HONG KONG

The prices shown on polystyren.co when shipping to HONG KONG are DDU (Delivery Duty Unpaid) basis, which means that the price displayed at checkout exclude taxes and duties. The shipping company might invoice you for the local taxes and duties when you receive your package.

Shipping costs: € 14

SOUTH KOREA

he prices shown on polystyren.co when shipping to SOUTH KOREA are DDU (Delivery Duty Unpaid) basis, which means that the price displayed at checkout exclude taxes and duties. The shipping company might invoice you for the local taxes and duties when you receive your package.

Shipping costs: € 14

CHINA

The prices shown on polystyren.co when shipping to CHINA are DDU (Delivery Duty Unpaid) basis, which means that the price displayed at checkout exclude taxes and duties. The shipping company might invoice you for the local taxes and duties when you receive your package.

Shipping costs: € 14

 

UNITES STATES OF AMERICA

 

The prices shown on polystyren.co when shipping to the USA are DDU (Delivery Duty Unpaid) basis, which means that the price displayed at checkout exclude taxes and duties. The shipping company might invoice you for the local taxes and duties when you receive your package.

Shipping costs: € 12

CANADA

The prices shown on polystyren.co when shipping to CANADA are DDU (Delivery Duty Unpaid) basis, which means that the price displayed at checkout exclude taxes and duties. The shipping company might invoice you for the local taxes and duties when you receive your package.

Shipping costs: € 12

RUSSIAN FEDERATION

The prices shown on polystyren.co when shipping to RUSSIAN FEDERATION are DDU (Delivery Duty Unpaid) basis, which means that the price displayed at checkout exclude taxes and duties. The shipping company might invoice you for the local taxes and duties when you receive your package.

Shipping costs: € 15

Please note that due to new regulations, delivery to certain postal codes within Russian Federation is restricted. In these cases, the client may be asked to provide an alternate address. If the client is unable to do so, it may result in the cancellation of the order.

REST OF THE WORLD

Shipping costs: € 20

Items may be subject to custom fees, import fees and/or taxes, these are the sole responsibility of the client and will not be reimbursed by POLYSTYREN.

SHIPMENT INSURANCE

From the moment of dispatch the package is fully insured against damage, theft and loss. Once the package has been signed for by the customer the responsibility shifts to the customer and the insurance is void. We urge customers to not accept packages that are damaged, broken or seem to have been tampered with. In such cases contact our customer care team at CONTACT@POLYSTYREN.CO for support. We do not offer returns based on these accusations once the package has been signed for.

 

DELIVERY

At delivery time, customer are kindly invited to carefully inspect the parcel before signing and confirming the completed delivery of the same.  In case the customer receives a parcel that has been opened by Customs or by the Carrier for authorized inspections, the parcel will be closed with a guarantee seal by the specific body. If the parcel appears damaged, or the adhesive tape not intact, customer is kindly invited to sign the delivery of the parcel with the note “Received unchecked”, or to refuse the delivery of the parcel. In case the parcel will not result untouched, customers is kindly invited to open a claim with the local DHL office and promptly contact polystyren.co - address contact@polystyren.co - If the parcel is not intact, and the customer signs the delivery without the note “Received unchecked”, delivery will be deemed automatically accepted and consequently off---white.com will not accept any related claim.

 

FAILED DELIVERY

By placing an order, customers establish a commercial relationship with polystyren.co and commit to accept delivery of the parcel related to the order placed. If the parcel cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect phone number, wrong or incorrect shipping address, absent receiver), or if the customer refuses to collect the parcel, the parcel will be returned to the sendeR polystyren.co in France at customer’s expense. The expense includes shipping costs and any duty and tax fees; the amount will be deducted from the total amount of the order to be refunded.

 

DELIVERY TIMe

All orders will be processed around 2 business days after receiving the order. You will receive an e-mail upon dispatch including your tracking number. Orders placed from Friday to Sunday, or holiday will be processed the following business day.

Polystyren.co ships all over the world via FEDEX AND FRENCH POST DELIVERY TRACKED. POLYSTYREN.CO can not be accountable for carrier delays or delays caused by holidays, meteorological conditions, customs inspections and other circumstances that are irrelevant to Polystyren.co 's control.

Once shipped, arrival time of packages may vary from country to country.

Delivery for shipments addressed to:

  • FRANCE: approximately 1-2 working days.
  • European Union: approximately 2-3 working days.
  • Rest of the world: approximately 4-5 working days.

 

REFUND

In case customer requests the refund of the item(s) returned, the credit note will be issued after the parcel is returned to our warehouse and only after the quality check on the item(s).

If you receive a refund, the cost of return shipping will be deducted from your refund. For countries outside EU, we don’t refund customs duties but you may be recover these by contacting your local customs bureau directly. Refunds take maximum 3 working days from the moment we received your package but it can take 10 working days for you to receive the money on your card or bank account, depending on your bank.
The refund procedure will take 2 days from the arrival of the item/s at the warehouse. Any changes in currency during the return period will not be reimbursed.
Orders paid by credit card or paypal will be refunded to the original card used during checkout. The refunded amount will be available within the next billing statement. This may change depending on banks and credit providers, it could take up to 10 working days.

RETURNS AND EXCHANGE

For any reason, customers can return the order, entirely or partially. POLYSTYREN.CO accepts exchanges or refund within 14 days from the receipt of the merchandise.
Items must be returned in the same original conditions.
Please note that we can only exchange an item for the same article in a different size or color. The new size/color will be dispatched as soon as we have received the article that is to be exchanged.
Please note that we can only accept exchanges from the country which the shipment was sent to.
In order to start the exchange or refund process the customers can contact POLYSTYREN.CO via email at CONTACT@POLYSTYREN.CO.
Stating the order number, reason for return and whether it’s a request for product exchange or a refund.

 

TERMS AND CONDITIONS OF RETURN

 

Return shipping costs are at your charge. We advise that items returned to us should be sent with a tracking number. We do not compensate for returns lost in transport. Please take into consideration while choosing a return service that the return needs to be delivered directly to our warehouse as we can’t collect returns that have been delivered to pick up locations.

The returned items must be sent back in their original packaging together with all the materials received with the item/s (dust bags, covers etc.) and should have a copy of the invoice inside.
The item/s must be unharmed, not worn or altered.
If the item does not fit these requirements the item will not be accepted and will be sent back to the customer at their own cost.
Size or color exchanges will only be issued if requested sizes and colors are in stock.
Exchanges for different items are not accepted.
An item can only be exchanged once.
 

PAYMENT METHODS

 

POLYSTYREN.CO currently accepts payments using Mastercard, Visa, MasterCard, American Express and PAYPAL.

 

CHARGE OF CREDIT CARD

 

If funds are sufficient and data correctly inserted, the transaction will be automatically authorized. Customer will then receive an email of the order confirmation. The amount authorized is temporarily blocked on deposit as a request of payment; the amount is then settled the following working day, while processing the order (shipment of the order or deposit invoice for pre- orders).

 

 

 

PRICES AND CURRENCIES

 

Payments as well a refunds for shipments are all invoiced in Euro (EUR). At the beginning of each season, a fixed exchange rate is determined, and is used to determine the estimated price in the local currency. However, when the order is processed, the exchange rate used is the current exchange rate. For this reason, there may be a difference between the estimated cost, and the cost charged at the time of processing. Credit cards will be debited in Euro, and thus, due to exchange rates, the final price will be calculated in the applicable exchange rate the day the credit card company processes the transaction. When a refund is processed, the exchange rate used is that of the current day. This may also cause a variance in the price paid and the price refunded, due to fluctuating exchange rates.

 

 

 

SHIPMENT TRACKING

 

When the order will be tendered to the courrier, customers receive an email from POLYSTYREN.CO providing the tracking number (AWB) related to the order.

 

TERMS AND CONDITIONS

This document contains the terms and conditions that govern the website POLYSTYREN.CO.
By using POLYSTYREN.CO the user agrees to respect and act upon all the terms and conditions in this document and all other policies on POLYSTYREN.CO. Users who do not accept these terms may be asked by POLYSTYREN.CO to refrain from using the site.
POLYSTYREN.CO reserves the right to change, remove or replace terms, conditions and policies without notice or warning. We urge users to check back often and stay up to date on the latest updates and legal issues.
The use and access of POLYSTYREN.CO is for personal use only.